Office Depot in Columbia, MO Closed now

Reviews about Office Depot

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  May 09, 2020, by Randy Clark
  I went to the Office Depot store to purchase an advertised laptop on a Friday. I was told they did not have one in the store but it could be picked up on Monday. I purchased the laptop and Microsoft Office with a debit card. I called Monday on my way home and after 2 calls and 35 minutes I was told it was not there but was back ordered and it was suggested that I call the 800 order tracking. I called and the recording said it was delivered. I held on for an operator who told me the item was back ordered. I went back to the store and we cancelled the order, when printing the paperwork it showed a home delivery scheduled for Wednesday. The store manager suggest that if it did show up I could accept it, bring it to the store and we could cancel the refund. It did not show up and again I called the 800 order tracking which said "Delivered"! I went back to the store and the manager informed me that since I had paid with a debit card and did not have the merchandise it would be 5-7 days before my account would be credited. It has been 18 days since this disaster began and 10 business days still no refund. My wife has been on the phone with Merchant Services, Office Depot and our Credit Union. She was told that no credit had been issued. The latest is an email saying 3-5 business days to receive our credit. I had also purchased a Micro Soft Office card that I attempted to load on a laptop I purchased at another store and it did not recognized it and indicated it had not been activated. Back again to the store and I was told they could not refund software purchases and I would need to deal with Microsoft. We contacted Microsoft and after one hour and 30 minutes they were able to locate, activate and load the program. NO MORE OFFICE DEPOT FOR ME. Randy Clark Columbia, MO Still waiting for refund after many hours on the phone and more excuses and apologies. 22 days into this disaster.